Refund & Cancellation Policy

1. Subscription Cancellation

Merchants may choose to cancel their Catalogue 360 subscription at any time via the Merchant Android App or by contacting our support team at heronhats@gmail.com. Upon cancellation, your digital menu will remain active until the end of the current paid billing cycle unless a refund is requested and processed.

2. Eligibility for Refunds

Refund requests must be submitted in writing to heronhats@gmail.com within [e.g., 7 or 14] days of the transaction. Refunds are generally considered under the following circumstances:

• Technical failure of the Service that prevents the Merchant from managing their menu.
• Accidental duplicate payments.

3. Refund Calculation (Deductions)

If a refund is approved, the final amount credited back to the Merchant will not be the full transaction amount. The following deductions will apply:

• Processing Fees: A non-refundable processing fee (covering payment gateway charges and administrative costs) will be deducted from the total amount.
• Pro-rata Usage Charge: We will deduct a proportionate amount for the period the service was active or used. For example, if you paid for a monthly plan and request a refund after 10 days, the cost for those 10 days of service will be deducted.

4. Non-Refundable Items

Refunds will not be provided for:

• Partial months of usage where the Merchant simply chose not to use the platform.
• Disruptions caused by third-party services like WhatsApp or the User's internet connectivity.
• Accounts terminated due to a violation of our Terms of Service.

5. Refund Process

Once your refund request is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.

6. Contact Us

For any questions related to refunds or to initiate a cancellation, please reach out to: